The hotspot should not be roaming regularly, especially if you are using it where the T-Mobile network is. Fortunately, it is a fairly easy fix and we can help you turn it off.
To turn data roaming off, we have to go to the administrative console - we know it sounds hard but don't be intimidated! For real, it's not too hard....
First, you have to log in to the admin page for the device. You can go to any web browser (google chrome, safari, Microsoft edge or whatever) and enter http://220.127.116.11.
It will take you to a page where you can change settings on your hotspot. You will need to enter your password - the default password is admin. It will probably ask you to change it so make sure and do that.
Then follow these steps:
That should do it! If there are questions, give our support team a shout at 833-748-9669.