How do I perform a factory reset on my device?

A lot of the issues that can occur with our hotspot devices can be solved by performing a simple factory reset.

Before doing this, please note that this will clear any changes you have made on the device level, such as the network name and password, reverting back to the originals.

For a Franklin T9 device, the reset instructions can be found here.

For an Alcatel Linkzone 2 device, reset instructions can be found here.